Innocent Mnisi
IT Support Technician | Technical Support Specialist
Kempton Park, ZA.About
Highly dedicated and skilled IT Support Technician with over 5 years of hands-on experience across technical support, system development, and software testing. Proven ability to deliver efficient IT solutions by expertly troubleshooting hardware/software issues, providing robust network support, and ensuring exceptional customer service. Committed to continuous learning and leveraging new technologies to optimize IT operations and enhance user satisfaction for target roles in IT Support and Technical Service.
Work
South Africa, South Africa, South Africa
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Summary
Currently serving as an IT Technician, responsible for the installation, configuration, and maintenance of critical security systems and providing comprehensive technical support to diverse client sites.
Highlights
Successfully installed and configured a wide range of security systems, including DSC alarm systems and Tiandy CCTV cameras, ensuring robust security infrastructure for clients.
Delivered comprehensive on-site and remote technical support to clients across residential, commercial, and industrial sectors, resolving complex IT issues efficiently.
Diagnosed and repaired critical faults on alarm panels, surveillance networks, and access control systems, minimizing downtime and restoring operational integrity.
Conducted proactive system maintenance and software updates for diverse IT infrastructures, enhancing system performance and security across client environments.
South Africa, South Africa, South Africa
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Summary
Provided essential first-line IT support to internal office and external field users, ensuring seamless operation of IT infrastructure.
Highlights
Delivered critical first-line IT support to a diverse user base, addressing technical issues for both office and field personnel.
Ensured optimal functionality of hardware, software, and peripherals through proactive maintenance and rapid issue resolution.
Efficiently resolved user issues by leveraging phone, email, and remote support tools, minimizing disruption and enhancing productivity.
South Africa, South Africa, South Africa
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Summary
Managed comprehensive IT support for corporate users, encompassing hardware, software, and network troubleshooting, alongside critical system rollouts and data management.
Highlights
Provided expert desktop, laptop, and printer support to a large base of corporate users, ensuring continuous operational efficiency.
Contributed significantly to the successful rollout and ongoing updates of Microsoft 365, facilitating seamless adoption and enhanced productivity across the organization.
Proactively resolved complex software and network connectivity issues, minimizing downtime and ensuring uninterrupted business operations.
Maintained meticulous asset and ticket logs, improving tracking accuracy and streamlining IT service delivery processes.
South Africa, South Africa, South Africa
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Summary
Executed comprehensive manual and regression testing for internal software solutions, contributing to product quality and stability.
Highlights
Conducted thorough manual testing on internal software solutions, identifying critical defects and ensuring product quality.
Collaborated effectively with development teams to report and resolve identified bugs, streamlining the defect lifecycle process.
Performed systematic regression testing to validate software stability post-updates and meticulously maintained comprehensive test documentation.
South Africa, South Africa, South Africa
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Summary
Completed a structured technical support learnership, gaining foundational expertise in hardware, software, and networking support.
Highlights
Successfully completed a structured learning program covering hardware, software, and networking fundamentals, building a strong technical foundation.
Gained practical, hands-on experience by shadowing senior technicians, directly observing and contributing to real-world IT support scenarios.
Actively assisted in the setup and troubleshooting of IT equipment, developing practical problem-solving skills in a professional environment.
Education
Skills
Technical Support
Desktops, Laptops, Printers, Peripherals, Hardware Troubleshooting, Software Troubleshooting, Remote Support (TeamViewer, AnyDesk).
Networking
TCP/IP, DHCP, DNS, LAN/WAN, Wi-Fi, Network Connectivity Issues.
Operating Systems
Windows OS (7/10/11), MacOS, Mobile OS Support.
Productivity & Collaboration Tools
Microsoft 365 (Teams, Outlook, Excel, Word), Google Workspace.
Security Systems
IP Surveillance (CCTV, Tiandy Cameras), Alarm Systems (DSC Preferred), Access Control Systems.
System Administration
Software Installation, System Maintenance, Software Updates, Active Directory & Basic Server Knowledge.
Software Testing
Basic Software Testing (Manual QA), Regression Testing, Bug Reporting, Test Documentation.
Client Service
Excellent Communication, Client Service Skills, User Issue Resolution.
References
Lynette Cockeran
HR Manager, Elvey Security Technologies | Lynette@elveygroup.com | 0114016700
Simphiwe Sithole
HR Manager, Digital Generation | Simphiwes@dg.co.za | 0873502701
Charity Setlhaku
Marketing Manager, Alviva Group | 0686560789